Refund policy
At Colours of the Hebrides, every item is produced individually to order through our print-on-demand partner once you place your order — nothing is held in stock. Because of this, please choose carefully before ordering.
Faulty or damaged items
If your item arrives damaged, defective, or different from what you ordered, we will offer a free replacement or a full refund. Please contact us at info@coloursofthehebrides.com within 30 days of delivery, including a photo of the issue, and we'll sort it out as quickly as possible.
Change of mind
Because each product is made specifically for you after you order, we're unable to offer refunds or exchanges for change of mind, incorrect size selection, or ordering the wrong product, except where required by law.
Lost or missing orders
If your order hasn't arrived within the estimated delivery window, please get in touch and we'll investigate with our shipping partner. If it's confirmed lost in transit, we'll send a replacement or issue a refund.
How to request a refund or replacement
Email info@coloursofthehebrides.com with your order number, a description of the issue, and (where relevant) a photo. We aim to respond within 2 business days.
Refund timing
Approved refunds are issued to your original payment method and typically appear within 5–10 business days, depending on your bank or card provider.
Charity donations
Selected products state on their individual product page that a portion or all of the profit from that item is donated to charity. Where this applies, it is stated clearly on the product listing itself.